Before placing your order, take a minute to check that everything is correct. Look over your name, phone number, delivery address, postal code, products, and quantities. If you spot a mistake, contact us as soon as you can. We may be unable to change the address after the parcel has been packed or handed to the delivery company.
If something is wrong when your package arrives, please contact us within 30 days. Send us your order number and a short explanation of the problem. For damaged products or packaging, include a clear photo so we can see what happened and deal with the matter more quickly.
For safety reasons, we can only take back medicines that are unused, unopened, still sealed, and in their original packaging. An opened product usually cannot be returned unless it arrived damaged or we sent you the wrong item. If we approve a refund, we will send the money back through the same payment method used for the purchase. Your bank or card provider may need a few extra business days to complete the refund.
If an item is missing, damaged, or different from the one you ordered, let us know and we will look into it. Depending on what happened, we may arrange a replacement, issue a refund, or offer another suitable solution. When a return is requested for a reason unrelated to damage or a mistake on our side, you may need to pay the return shipping cost.