This policy covers the information you share when using the website, along with some data collected automatically as you browse. It explains why we use that information, when we may share it with service providers, how we protect it, and how you can access, correct, or delete it.
Information You Provide to Us
Most of this information comes from details you enter on the website or send to us directly. Depending on what you use the site for, this may include:
- Your name, date of birth, email address, and phone number.
- Your billing address, delivery address, and delivery instructions.
- The products and quantities included in your order.
- Your username, password, and other account details.
- Your chosen payment method and information connected with the transaction.
- Prescription documents or health details needed for certain medicines.
- Questions, messages, attachments, or other information sent to customer support.
- Reviews, survey responses, and feedback you choose to leave.
- Your choice to receive or stop receiving promotional emails.
- Information about another person when you arrange delivery on their behalf.
The exact information we ask for depends on what you are doing. Browsing the website usually requires fewer details than opening an account, placing an order, or sending a prescription. If you provide another person’s information, please make sure you have their permission first.
Information Collected Automatically
When you visit the website, our systems record some technical details about your visit. This can include:
- Your IP address and approximate location.
- The browser, device, and operating system you use.
- Your preferred language, screen size, and time zone.
- The page that brought you to the website.
- The pages and products you open while browsing.
- The links, buttons, and other features you use.
- The date and time of your visit and how long you spend on each page.
- Items added to or removed from your shopping cart.
- Error reports, page-loading times, and other performance data.
- Cookie identifiers and saved website preferences.
These details help the website work properly and show us where technical problems may occur. They usually do not identify you by name, although some may be connected with your account or order when you are signed in. The next section explains how cookies are used.
How Cookies Work on Our Website
Cookies help the website remember what happens during your visit and, in some cases, between visits. They keep items in your cart, remember when you are signed in, save choices such as language or region, and support payment security. They also show us which pages people use, where visitors arrive from, and whether anything is loading incorrectly. Some cookies disappear when you close your browser, while others remain until they expire or you remove them.
Certain cookies are needed for basic functions such as opening secure pages, signing in, and keeping the shopping cart active. You can accept or reject optional cookies through the website’s cookie settings and remove saved cookies through your browser. Most browsers also let you block cookies from specific websites. Turning off every cookie may affect account access, saved preferences, checkout, and other parts of the site.
Why We Process Personal Data
We use personal data where it is needed to run the website, handle purchases, and respond to the people who contact us. This includes using it to:
- Create and manage customer accounts.
- Confirm, process, and deliver orders.
- Take payments and arrange refunds when needed.
- Review prescriptions or related information for certain medicines.
- Send order, payment, and delivery updates.
- Answer questions and deal with support requests.
- Detect fraud, misuse, and unusual account activity.
- Fix technical problems and improve how the website works.
- Keep business, tax, and transaction records.
- Meet legal, safety, and regulatory requirements.
- Send offers or updates when you have chosen to receive them.
We keep each use connected to the reason the information was collected. If we need to use it for a different purpose, we will explain why and ask for permission where required.
Our Legal Basis for Using Data
Canadian privacy law generally requires us to have your consent before collecting, using, or sharing personal information. In everyday situations, that consent may be understood from the action you take. For example, when you enter a delivery address, we use it to send your parcel. When information is sensitive or the reason for collecting it may be less obvious, we ask for consent more directly.
We may also use or share information without consent in the limited situations allowed by law. This can include preventing fraud, responding to an emergency, meeting pharmacy and record-keeping duties, or complying with a court order or another lawful request.
You may withdraw your consent, subject to legal or contractual limits and reasonable notice. Depending on the information involved, this may mean that we can no longer provide part or all of the service you requested.
Service Providers and Business Partners
Running the website, processing purchases, and delivering parcels requires help from outside companies. Depending on the service you use, we may share relevant information with:
- Payment providers that confirm transactions, issue refunds, and check for possible fraud.
- Postal services, couriers, and delivery companies that need your name, address, and contact details.
- Website hosting, cloud storage, email, security, and technical support providers.
- Customer service tools used to receive messages and reply to questions.
- Analytics providers that show how the website is used and where technical problems occur.
- Advertising partners when you have allowed marketing cookies.
- Licensed pharmacy or dispensing partners involved in reviewing or filling a purchase, where applicable.
- Accountants, insurers, legal advisers, and other professional consultants when their services are needed.
We share only the information needed for the work each provider carries out. Some partners, including payment companies and couriers, may also handle information under their own privacy terms and legal duties. We do not give outside companies permission to use personal information for unrelated purposes.
International Data Transfers
Some of the companies we use for hosting, payments, communications, and technical support operate in other countries. As a result, personal information may be transferred outside Canada or processed in a different country. It will then be subject to the laws of that location and may be available to courts, law enforcement, or government authorities there. We remain responsible for information sent to service providers for processing and use contracts or other safeguards to require protection comparable to that provided in Canada.
Keeping Your Information Accurate
An old delivery address, an incorrect phone number, or outdated account details can cause delays and make it harder to contact you. Please check the information you enter, especially before submitting an order or prescription, and update it whenever something changes.
You can change some details through your account. If a detail cannot be edited there, contact us and tell us what needs correcting. We may ask you to confirm your identity before making the change. Certain purchase and pharmacy records must remain as originally recorded, but we can add a correction or note where appropriate.
Data Security and Confidentiality
Account, purchase, and prescription information is treated as confidential. Access is limited to staff and service providers who need it for work such as reviewing a prescription, processing a payment, answering a question, or arranging delivery. We use secure website connections, access controls, monitoring, and other safeguards suited to the type of information being handled. Staff members and outside providers must also follow confidentiality and data-protection requirements.
Records are kept for as long as they are needed for the original purpose or to meet pharmacy, tax, accounting, and other legal duties. After that, they are deleted, anonymized, or securely destroyed. Electronic systems always carry some risk, so keep your account password private and contact us promptly if you notice unfamiliar activity or think someone else has accessed your account.
How to Access or Correct Your Data
You can ask whether we hold personal information about you and request a copy of it. You may also ask how it has been used and which organizations have received it. Send your request using the contact details at the end of this policy and include enough information for us to locate the right records. Before releasing anything, we may need to confirm your identity.
If something is incomplete or incorrect, tell us what needs to be changed and provide supporting information where necessary. We will make an appropriate correction and, when needed, pass the update to a service provider that received the earlier information. Access may be limited where a record contains another person’s details or where the law allows or requires us to withhold it. If we cannot complete all or part of a request, we will explain the reason unless the law prevents us from doing so.
How to Request Data Deletion
You may ask us to delete personal information that is no longer needed. Send the request using the contact details at the end of this policy and tell us which information or account it concerns. We may ask for proof of identity before making any changes, especially when the request involves purchase, payment, or prescription records.
Some information cannot be deleted immediately. Canadian pharmacy, tax, accounting, fraud-prevention, and record-keeping rules may require us to keep certain records for a set period. Information may also be retained while a payment dispute, complaint, or legal matter is open. If we must keep something, we will use it only for the reason it was retained and explain this when responding to your request.
Privacy Choices for Website Visitors
You have several ways to control what the website collects and how we contact you:
- Use the cookie settings to accept or reject optional analytics and advertising cookies.
- Change your browser settings to block cookies or remove ones already stored.
- Use the unsubscribe link in a promotional email to stop receiving future offers.
- Update your contact details and communication preferences through your account.
- Ask to access, correct, or delete personal information connected with you.
- Withdraw consent for a particular use of your information, subject to legal and contractual limits.
Changing your cookie or marketing choices will not stop essential messages about an active purchase, payment, delivery, account security, or prescription. Some information must also be kept for pharmacy, tax, accounting, or other legal reasons, even after you withdraw consent or close your account.
Links to Other Websites
The website may contain links to payment services, delivery tracking pages, health resources, social media, or other websites that we do not operate. Once you follow one of these links, the other website’s privacy and cookie practices apply, and we do not control how it collects or uses your information. Check its privacy policy before entering personal, payment, or health details.
Updates to Our Privacy Practices
If the way we handle personal information changes, we will revise this policy so that it continues to match our practices. Important changes will be highlighted on the website or communicated through your account or email where appropriate. If a change requires new consent, we will ask for it before using your information in that way.
How to Contact Us
For questions about this policy or your personal information, contact us by mail, phone, or email.
- Address: 3140 Kirkwood Highway, Wilmington, DE 19808, USA
- Phone: +1 215-275-1636
- Email: [email protected]